FAQ's
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
You can book a tour through our website by selecting a suitable offer and clicking the ‘Book’ button. If the booking form is inactive or missing – please contact us via the feedback form or online chat to clarify the relevance of the tour.
To book a tour you will need to provide passport details for all passengers. Visas and other documents may also be arranged depending on the country.
The cost of the tour is shown on the page with detailed description of the offer. If the price is not displayed, please contact us via live chat or email.
The cancellation policy depends on the terms and conditions of the specific tour. Please read the terms and conditions carefully before booking or seek advice.
Changing dates is possible, but depends on the booking conditions of the specific tour and availability on the selected dates. Additional charges may apply for changes to your booking. Please contact our manager for details.
We accept various payment methods: bank cards, online payments, transfers. Choose a convenient way for you when making a booking.
You can always contact us via live chat, email or phone. Our managers will help you with any questions before and after booking.
Sign up to our newsletter or follow us on social media to keep up to date with all the latest offers and discounts.
There are several ways to contact us:
Via online chat on our website. It is available in the bottom right hand corner of the screen.
By email: explore@onlinetravelagency.de
By phone: +49 176 275 95 275
Via messengers: We are available on WhatsApp, Telegram and Viber. Links to the messengers can be found in the ‘contact us’ section.
Social media: Follow us and post on Facebook, Instagram and TikTok.
We try to respond to all enquiries as quickly as possible!